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Broken Promises: How Starlink Continues to Let Its Customers Down

| Updated May 25, 2023

Starlink continues to let its customers down! Starlink’s latest update and price hike has taken RVers by surprise, and not in a good way! We've given up on Starlink, and here's why… 

We’ve been holding out hope that Starlink’s internet service options would improve at the same lightning-fast rate that SpaceX is known for. We were very aware of the shortcomings of Starlink but believed they would fix them quickly enough to make their service worth it for RVers.

However, we’ve lost that faith in them. They’ve let their customers down in rather an abrupt manner with two BIG changes that affect RVers. 

We will break down those two big changes for you.

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Two BIG Starlink Changes

Starlink Continues to Let Its Customers Down

Starlink recently hit RVers with a double-whammy. The first is a price hike. Another price hike.

The second is the complete discontinuation of a service that Starlink promoted to RVers. 

Let’s dive right into these changes and what it means for new or current Starlink customers.

1. Price Hike for Starlink for RV Plan

Starlink for RVs monthly charge is going up another $15 – from $135 to $150/month. This price increase takes effect on April 24th, 2023.

The one-time cost for portable hardware stays the same at $599. Starlink for RV service still supports in-motion use with the optional flat HP dish, which costs $2,500.

Now in itself, $15 is not a catastrophic price increase, but it is the latest of a growing number of price hikes that really adds up. When I signed up a year ago, it was just $99 a month. And this latest price doesn’t seem to come with any improved service. The 5 big disappointments with Starlink that I previously wrote about still stand.

The latest price increase comes with another big slap in the face for RVers…

2. Starlink Discontinues Portability

The other BIG change was dropped on current Residential plus Portability users without warning. Starlink has discontinued Portability and didn’t even warn users about the change.

They simply removed the feature from people’s accounts overnight. 

In a previous article, we highlighted how Residential + Portability held one big advantage over Starlink for RV: prioritized service at your home address. Now, your only option is to travel with Starlink for RV, which has throttled internet speeds during peak times and in many locations.

Furthermore, if you want to have Starlink at home and on the road, you must have two separate services. Residential service at home, and Starlink for RV for when you travel. That means you’ll pay $300 monthly whenever your Starlink for RV is active.

What Does This Mean for Current Portability Users?

Since Starlink has been so quiet about this change, we really don’t know what that means for current users. From what RVers are saying, it seems like Portability still works IF you had it activated when this change took place. 

It is unknown how long it will stay active (probably not very long). Starlink clearly doesn’t mind shutting things down with no warning. Furthermore, if you turn it off, you won’t be able to turn it back on.

For Residential + Portability users that did not have Portability activated at the time of the change, it’s gone forever. The “turn portability on” option is no longer available in these accounts.

Can Residential + Portability Users Switch to Starlink for RV?

Residential users can switch to Starlink for RV service through their account page. However, keep in mind that once you agree to the policy changes, you cannot go back to Residential service. 

To return to Residential service, you’ll have to pay for new equipment and start a new plan. AND that’s assuming there is available capacity for your location. 

Disappointments with Starlink - Starlink Continues to Let Its Customers Down

Why We Gave Up On Starlink

If you’ve been following us for this past year, you know we had high hopes for Starlink. Despite the big disappointments with Starlink we experienced, we were patiently waiting for them to evolve and improve. After all, they were innovating, and innovating requires kinks to be worked out.

Well, our hopes have been dashed. Instead of making improvements, they silently discontinued one of the main services plans RVers use and threw in a price increase to boot. 

Worst of all, Starlink dropped these changes on its users without warning or empathy. 

This was likely a strategy to spread out the backlash they’re going to face from angry users. Just think how many users won’t even realize the changes until they go to turn on Portability for their next road trip. 

So, we’re not relying on Starlink. We're keeping our Starlink subscription but have put it on pause. Maybe someday Starlink will deliver on the original promises of reliable and high-speed service. But for now, we are relying on cellular Internet service and boosters for our day-to-day use on the road.

The part of the country where Starlink DOES excel for RVers

I don't want you to think that Starlink is not useful to RVers. It is for one subset: Those who are boondocking or camping in wilderness areas where cell service is not available.

Mostly, we're talking west of the Mississippi.

For those RVers, it is the best choice for the Internet.

East of the Mississippi, Starlink is mostly oversubscribed, throttled, and not that much faster than cellular. In fact, new cellular advances like C Band almost always outperform Starlink.

We will continue to try out mobile internet services in the hopes that one will finally deliver what we all hope for.

What to use for the Internet?

That said, we get asked a lot about what we do for the Internet while RVing. And I can tell you this – it has changed a lot over the years. 

We used to just use a hotspot on our mobile devices, and then we used cellular boosters, and then we tested out systems for a variety of providers, and now – without Nomad – we use a mix of things. 

If you only need to check your email and get caught up on your social media, you only need a good cellular service from any of the major providers. Use your cell phone or tablet as a hotspot.

If you need to power up your laptop and do some work, check email, maybe watch a few youtube videos, then you need something more, like a Jetpack or Mi-Fi card from your Internet Service Provider.

If you are online content creators like us, and need to edit long videos and upload them to Youtube, or are very heavy online users, you’ll need a more robust service like Internetonthego or Starlink (if you are out west and are not covered by trees). 

If you want to read through a few posts we’ve done on this topic, here are a few to get you started… RV Lifestyle Internet

We are always searching for and testing out Internet solutions for RVers so watch for more articles and videos here as we come across things that catch our attention. But I will be very careful in ever again recommending another service after our experience with Nomad.

If you want truly expert technical reviews of the latest technology, check out the RV Mobile Internet Resource Center from our friends Cherie and Chris.

They keep track of Internet offerings aimed for travelers better than anyone we know and they are totally objective. They accept no third party advertising and are not sponsored by any Internet service or company.

Broken Promises: How Starlink Continues to Let Its Customers Down 1

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Mike Wendland

Published on 2023-02-25

Mike Wendland is a multiple Emmy-award-winning Journalist, Podcaster, YouTuber, and Blogger, who has traveled with his wife, Jennifer, all over North America in an RV, sharing adventures and reviewing RV, Camping, Outdoor, Travel and Tech Gear for the past 12 years. They are leading industry experts in RV living and have written 18 travel books.

5 Responses to “Broken Promises: How Starlink Continues to Let Its Customers Down”

March 05, 2023at4:45 pm, Sheila Montoe said:

Starlink has raised the price twice in the past year. Very disappointed.


February 28, 2023at4:16 pm, Jack Wheeler said:

I just purchased another starlink for our cottage this summer but we are still on best effort and I didn’t want to miss out on this deal. I am in Canada and understood the portability option is still available here. Jack


February 25, 2023at8:48 pm, Roy Cogswell said:

We have starlinks best option service, its crazy fast compared to hotspot…we have zero internet service in our area so its been a godsend here.
When we travel in the rv we grab the router, the metal base the dish came with and a spare cable we purchased, pop the dish off the pole in our yard .
When we get to our campspot we just put the dish on the stand, point it to an open area, set the router up in the coach and run the cable from the router to the has worked flawlessly all over the country.
We only have residential service ,no rv service.


August 26, 2023at11:28 am, Katie Curtis said:

Is this still true after April 2023??


February 25, 2023at10:14 am, Donald Haskin said:

I amazed that anyone is surprised when Elon Musk overpromises and under delivers. He has done so many times with Tesla, his space program, and with Starlink. He is an “idea guy” and is no doubt brilliant, but has little grasp of what it takes to actually bring a product to market. He needs to learn that just wanting something to happen does not make it happen.


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